Frequently Asked Questions

 

How do the World Class and TIPPS programs reduce costs and increase profits. create best methods. and create world class performance. while producing a positive ROI?

Many of the organizations we have worked with have had overly complex processes that once worked well, yet had become burdened with layer-upon-layer of inefficiencies. We have also worked with numerous organizations that have not yet developed a process approach to work. In either type of organization we find most every employee wants to do a good job and to help the organization succeed. On break, these same people ask, "Why are we doing things this way? Isn't there a better way? Why won't anyone ask me how the job should be done?" Of course, there is a better way and these same conversations need to be a routine part of everyone's job. We know, and we suspect you do as well, that the answer to your organization's long-term success is found with the people who do the work. Our processes teach your staff how to easily, professionally and measurably improve their work processes. We know how to implement ROI driven change.

 

Why do you use teams to accomplish process improvement?

Two heads are better than one, three heads focused on achieving the same goal are better than two. Five heads on a team will accomplish amazing improvements and ten heads will produce nothing and only make matters worse. Teams work. Groups do not.

 

Teams haven't worked before for us, why should they now?

In our experience when someone voices something similar to the above, after a bit of research, we find they never had teams. Instead they had meandering groups of people who lost touch with their internal customers, wasted time in get-togethers - not meetings - and never followed a disciplined process to accomplish their task.

 

How do I know you will be able to produce ROI results?

Consider our complete satisfaction pledge: If at the end of the first program, participants are not completely satisfied with the content or delivery, there will not be a charge. Guaranteed.

 

How can I be sure you will produce results?

Like most firms, we will work with clients on a traditional consulting fees, materials and expenses basis. However, we are confident enough in what we do that we also offer a reduced pay-for-performance fee structure. With this approach, the client calculates the savings that we both share.

 

Why do your programs work so well?

Participants are taught how to study their work processes using specific study-steps and techniques and to reestablish the process to produce measurable, sustainable improvements. People want to own and continuously improve their work, especially when we move them from "I think." to "Here are the measurable facts about."

 

What does it take to produce results using the World Class and TIPPS programs?

For these programs to be effective, an organization must recognize and reinforce that continuously improved work processes are the life-blood of the future. Supervisors and managers must support and participate in process improvement efforts.

 

What is the foundation of your programs?

Everything we do is based upon

• Work is a series of steps or a PROCESS.
• All processes must be studied and CONTINUOUSLY IMPROVED.
• MEASUREMENT is the first and sustaining key to process improvement.
• PEOPLE WHO DO THE WORK are best qualified to be part of the process improvement team.

 

Can we also include our organization's learning objectives?

Helping you achieve your objectives is why we exist. Client organizations may customize each concept to meet their objectives.

 

Do you follow through to ensure ROI success?

Yes, most clients are very interested in and use our coaching support to work with initial teams.